Privacy Policy

1. Who is responsible

Sudha Urban Ventures (OPC) Private Limited operates RentYourSthan (“RYS”) and handles information used on this platform. For privacy questions or requests, email refernesthelpdesk@gmail.com.

2. Information we use

Depending on the features you use, we may collect account and contact details, profile information, property listings, messages and feedback, coin balances and transaction records, contact-unlock activity, location you choose to share, and basic device, log and usage information.

We use this information to provide accounts and listings, enable contact unlocks, maintain coin balances, improve safety, respond to requests and meet legal obligations.

3. What others can see

Listing information is shown to people using the relevant RYS feature. Some profile details may also be visible to other users. Contact details are shared only as described by the feature you use.

An owner's phone number submitted for review is not made public just because it was submitted. Do not share another person's personal details unless you have permission or another lawful reason.

4. Sharing information

We may share information with providers that help us host and secure RYS, support sign-in, maps, messaging or analytics. We may also share it to investigate misuse, protect users or follow the law. We do not sell personal information.

Some service providers may handle information in other countries and may have their own privacy terms.

5. Retention and payment records

RYS does not collect or process rent or deposit payments between users. We keep coin top-up, transaction and unlock records to maintain your Wallet, provide features, handle requests and meet legal requirements. Other information is kept only as long as needed to run the service, protect users and meet legal requirements.

Do not send us passwords, one-time codes, or full card or bank details.

6. Your choices and requests

You can ask us to access, correct or delete your personal information, or raise a privacy concern, by emailing refernesthelpdesk@gmail.com. We may ask you to confirm your identity. We may keep some information when the law requires it.

7. Children

RYS is for people aged 18 and over. If you believe someone under 18 has given us personal information, please contact us.

8. Cookies, storage and analytics

RYS uses essential browser storage to support sign-in, keep the platform working and remember your choices. This storage is needed for core features; blocking it in your browser may affect how the platform works. We also use local storage for session state and preferences.

With your choice, we may use analytics to understand how people use RYS, measure performance and improve the service. Analytics information is used in aggregated form and is not intended to identify you personally. You can accept or reject optional analytics using the prompt on the site, change your choice with Cookie settings in the footer, or manage browser storage in your browser settings.

9. Contact us and Grievance Officer

For questions or concerns about this Privacy Policy or your personal information, contact RYS at rentyoursthan2025@gmail.com.

The designated Grievance Officer can be reached at rentyoursthan2025@gmail.com. We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.